Launch A Business
PHASE I: Assess & Analyze - Feasibility Study
Acara’s team of marketing, design and operations experts will collaborate with you to envision the potential of your business. The Concept Development process documents your vision and mission and is the starting point to building a successful company brand that meets the needs of the marketplace.
Envisioning Process: Define Your Business
The envisioning process is conducted utilizing a guided approach, coaching you through a process to discover the potential for the business’ vision and mission.
Program Components: What Services Will You Offer?
Program components are identified during the Envisioning Meeting.
Concept Summary: Document Your Ideas
The envisioning process is summarized within a document that states the business’ vision, mission, concept and program components. This initial concept summary also includes a list of the primary services that are contained within each program component selected.
During the market assessment, the concept and program components are reviewed as they align and/or differentiate your business within the defined market area.
The ultimate goal of our Market Assessment is to be able to intelligently forecast sales for the first 5 years of operation. This forecast provides Acara the information necessary to identify the size of the physical plant necessary to achieve the sales goals and an architectural program which allocates the space by program area.
Target Markets: Who Will Buy Your Services & Products?
Target markets are identified by age, gender, household income and geography. Consumer profiles and the corresponding assumed buying behavior for each target market is discussed and documented.
Defined Market Area: Where Will The Business Be Located?
A general geography in which to locate the business is identified (e.g. the western suburbs of Boston, the city of Chicago or Napa Valley). Demographic analysis is utilized to test the drive-time population densities to determine which specific area is the best for site selection. The final area is reviewed with you and a decision is made on the defined market area (DMA) that Acara will use to conduct the market assessment.
Market Visit: Acara Gets To Know Your Market
A 2-3 day site visit of the market is conducted. During this site visit the following is completed: review of competitive facilities, general tour of the area and visits to local tourism groups, Chamber of Commerce and economic development groups.
A competitive set is established and site visits to key competitors are conducted to review the facility, pricing, service offerings and amenities.
A sales forecast is developed based upon the analysis of the following information:
- Size of market
- Competitive environment
- Concept alignment/points of differentiation
- Industry data
- Comparable operations
Space Allocation: How Much Space Do I Need?
The space allocation identifies:
- The types of resources/rooms along with public and supporting areas based upon the concept and program of the proposed business.
- The number of resources/rooms needed to achieve stabilized sales volume as identified in the market assessment.
- The standard sizes for resources/rooms, public areas and support spaces.
- The overall size of the facility.
Acara’s financial pro forma identifies the capital investment you must make in order to successfully launch your business. In addition, it is a financial road map identifying pricing, staffing, utilization levels and all of the metrics needed to measure the health of your business.
Capital Requirements: How Much Money Do I Need?
Capital requirements necessary to build, equip and open the proposed business are identified. The following costs are scheduled:
- Furniture & Equipment
- Working Capital
Pricing, Staffing & Revenues: How Do I Measure My Business?
Detailed pricing; an estimate of utilization levels, along with staffing plans and relevant revenues for the proposed business in the first five operating years is presented in the pro forma.
Pro Forma Financial Statements: The Future Of My Business.
A full set of financial projections including income statement, balance sheet and cash flow for the first 5 years of operations are illustrated.
Return on Investment Analysis: Is This A Good Investment?
Acara will collaborate with you to identify the level of debt versus equity that you wish to contribute and then illustrate this in a return on investment (ROI) analysis based on these assumptions.
Financial Assumptions: What Does This All Mean?
These are the assumptions that support the financial Pro Forma and help to provide an understanding of the business model.
PHASE II: Strategize & Plan – Business Plan & Site Selection
Acara’s team has completed over 100 business plans raising $75M dollars to launch businesses throughout North America.
Plan Summary: My Business At A Glance.
Acara prepares a business plan that outlines the vision, mission and concept of the project as well as describes the marketplace, market strategy, organizational structure, and illustrates the financial position when the plan is implemented.
One of the first and most important decisions during the planning process is the site to locate your business. Acara’s years of experience significantly reduces the risk of locating your business in the wrong place and can potentially save you money during the lease negotiation.
Acara’s team will work with you through the site selection process, this includes:
Commercial Broker Selection
Acara’s team works with you to identify a real estate broker with retail and commercial experience.
Site Selection Criteria
The criteria for site selection is identified allowing the commercial broker to work more efficiently. Criteria includes but is not limited to size, accessibility, visibility, rent rates, and complementary adjacencies.
Commercial Broker Collaboration
Acara works with the commercial broker throughout the search to collaborate on identifying a possible site.
Lease Review & Negotiation Support
The business terms of the lease are reviewed and recommendations offered. You are also supported through the negotiation of the business terms.
Please note: Acara does not provide legal review of the site lease. Your attorney should review all lease documentation.
PHASE III: Implement & Grow - Designing, Staffing & Opening
The Acara team has worked on over 50 building design projects to produce interiors that are visually exciting and operationally efficient.
Acara works with our interior designer or yours to create a conceptual layout of the proposed facility.
Architectural & design information for the key areas of your business is provided to your architect.
Local Architect and Contractor Selection
Selection criteria guidelines are provided to identify an architect and contractor.
A design teleconference meeting to introduce the conceptual layout and room specifications to the identified local architect is conducted.
Post meeting, up to four hours of telephone support to the architect/designer to develop the interior design scheme and construction documentation.
Acara develops a menu that meets the needs of your market while maximizing the productivity of your business, thus providing you a better opportunity to increase profits.
Acara develops and selects service offerings that reflect the concept and mission, including service names, descriptions and pricing, if applicable.
Any product lines that support the service offerings are identified and opening order quantities are provided for you to facilitate purchasing.
Equipment, Supplies & Inventory Specifications
Specifications are identified to support the service offerings and operate your facility. Opening order quantities are provided for you to facilitate purchasing.
Acara provides your architect with recommendations for shelf placement and retail lighting. In addition we work with you for proper display of your retail products.
Acara combines its in-house experience and knowledge of great graphic design with strategic marketing to provide you with a sales and marketing package to penetrate your market at the highest possible level.
Naming: A name with descriptor that reflects the vision and mission is developed. Once the name is finalized our graphic design team works together to design your logo.
Marketing Plan and Budget
A launch marketing plan and promotions calendar is developed including a detailed marketing budget which coincides with the financial pro forma.
Sales System & Training Program
Acara’s program includes: the Acara Sales Manual plus onsite sales training for the entire team.
Corporate Collateral Package
The Design Concept is applied to the following:
- Letterhead Envelope
- Appointment Card Brochure
- Pocket Folder Business Card
- Menu of Services
The design concept is applied to the following:
- One black and white and one color advertisement
- One postcard
- One in-location counter card and poster
- One radio ad script
- One e-mail broadcast
The combined years of operational experience and knowledge within the Acara team is delivered to you in a set of operating manuals that increases your operating effectiveness providing you a competitive advantage.
Service protocols and corresponding forms are provided.
Standard Operating Procedures
Operating procedures for key functional areas of the business are provided in an editable format.
Template Employee Handbook
A sample employee handbook is provided in an editable format. A recommendation of benefits is provided based upon industry and market norms.
Software Systems Recommendation
A software system is recommended that supports all business functions.
Acara has leveraged its long-standing relationships and reputation to negotiate national level discounts that are passed on directly to you.
During the term of your agreement with Acara, your company will have access to the Acara Preferred Vendor Program which may include discounts and special service offerings on items such as: lasers, software, & supplies. Negotiated preferred pricing and discounts are passed on directly to you.
Acara is able to support you in identifying how the regulations within your state will impact your business.
Legal & Regulatory Review
During the term of this agreement Acara is a resource to your healthcare attorney in regards to legal and regulatory concerns.
Acara does not provide legal services or opinion. We encourage you to have your attorney review all documents and information provided by Acara concerning your state and local regulatory agencies.
The success of your business is based upon the success of your team. Acara works with you to identify the best possible management team your location will need to launch and implement your plan.
Descriptions for key positions within the organization are provided.
Pay rates based upon market data are provided for the key positions.
Interview questions, to support the interview process are provided within the standard operating procedure manual.
Sample recruitment advertisements are provided.
Telephone interview management candidates and medical director (if applicable)
Once you have hired the right team it is important to effectively train them. Acara works with you and your management team to provide sales, marketing and operational knowledge that is necessary to run a smooth operation that meets its goals.
Training & Opening Support
Five days of management training and support is provided on-site and via teleconferencing. During this time the following functional areas of the business will be reviewed with management and the operating team:
- Front desk operations
- Sales and marketing
- Management training
- Customer service
- Vendor trainings
- Retail product and service training
- Training for each laser purchased
- IT solution training- electronic / telephonic
Acara will support you in setting up vendor trainings i.e.